Most cleanings will have a team assigned to them. While we emphasize quality and thoroughness in our work, we also understand our presence doesn’t give you full access to your home. We prefer to send more hands, so you can enjoy your clean space sooner rather than later.

All accounts are assigned two primary cleaners. Larger spaces may receive a third. These two primary cleaners will clean for all of your bookings, unless one or both have requested off that day (sick leave, PTO, vacation, etc.) In this situation, a back-up cleaner or team will be assigned to your booking for that day.

Unfortunately, no. We try to arrive around the start of your scheduled window, but given the nature of our work, that’s not always possible.

Our windows of arrival are 3-hour intervals, designed to give you an idea of when we’ll be there to clean your space. If you won’t be home and wish to be notified when your assigned cleaning team arrives, just let us know. We can arrange that.

Yes and no. Our teams are equipped with products that fit the needs of your home, based on the information provided during intake.

That being said, we understand certain scents or chemicals can be irritating to you or others in your home. If you require specific brands or types of cleaners for your health, we ask that you supply them.

Almost anything that’s dirty. Every service we provide has a unique checklist that is shared during the walkthrough. We also have a list of “What We Never Do”.

If there is something in your home that needs to be cleaned but you aren’t sure if we cover it, simply let us know and we can discuss it.

Initial cleans removes build-up, spots, and scuffs; and it brightens surfaces. It involves more detailed cleaning of the items in your home with the goal of getting all surfaces clean.

After this, we’ll be able to maintain that level of cleanliness on a weekly or biweekly basis. In effect, you’ll end up with a home that stays very clean.

This process is more efficient for our cleaners and helps us achieve that high level of satisfaction we want to achieve for our customers.

We ask that you pick-up toys, declutter, and tidy personal items so our team can access and clean all areas effectively. Trinity’s mother-in-law bemoans this as having to “clean for the cleaners,” but this small step contributes to a more thorough and satisfactory clean.

No. As long as entry instructions (code or spare key) have been provided, your cleaning team will be able to get in, clean, and leave without issue. You’ll return to a clean home, and it’ll feel as though a cleaning fairy came through!

Absolutely, we are a pet-friendly company. If your pet is aggressive in any way, we ask that you secure them outside or in a gated area to keep our cleaners safe.

If you won't be at home during our visit, please let us know the best way to handle the cleaning process in consideration of your pet. We want to ensure a comfortable and secure environment for both your furry friend and our cleaning team.